Spa Duty Manager

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience.

You will join as a Spa Duty Manager that values leadership, creativity, collaboration, and pride in everything they do, ensuring the Spa operates seamlessly while delivering an exceptional guest experience. Here, your ideas will be welcomed and your growth supported.

At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on‑site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

• Ensure the Spa is maintained to the highest standards of presentation and housekeeping at all times
• Deliver a seamless guest journey throughout the Spa, resolving any issues professionally
• Be a visible and approachable presence, acting as the face of the Spa for guests
• Support the development and implementation of processes, procedures and SOPs
• Drive revenue through upselling of retail products and Spa treatments
• Oversee Spa team members, ensuring training, performance and standards are maintained
• Ensure compliance with health and safety, operational procedures and systems

• Previous experience in a supervisory role within a Spa or similar environment
• Strong organisational skills with a focus on delivering exceptional guest service
• Industry relevant qualifications (Degree, HND or Advanced GNVQ)
• Experience in training, systems, processes and team support
• Confident in managing operations, guest experience and health & safety
• Flexible, professional and enthusiastic approach to the role

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.