Senior Sales Associate

Salary Range: $60,000.00 To $80,000.00 Annually

• Analyzing sales orders, trends, plus/minus reports, and budget documents for the Sales Manager and customer business reviews.
• Complete trend analysis and reporting for internal use and strategic planning purposes.
• Work within customer portals for assigned accounts while developing a strong understanding of customer expectations, requirements and business needs.
• Liaise with the Logistics Department to resolve delivery issues, add new lines as growth occurs, and complete bi‑annual RFQ requests.
• Maintain and update customer records in NAV and our CRM tool.
• Track sales targets, identify variances, and communicate deviations or risks to Sales Management in a timely manner.
• Attend trade shows, customer visits, and online meetings when required.
• Collaborate with Sales Management to develop strategies for new item launches, promotional programs, and business growth opportunities.
• Maintain and develop a working relationship with Sales, Procurement, Logistics, Packaging and Operations teams.
• Work closely with packaging and commodities teams regarding new pack sizes, customer requests, and product development initiatives.
• Maintain confidentiality, professionalism, discretion and sound business judgement in all aspects of the role.
• Provide account coverage and customer support when Account Managers are out of the office or otherwise unavailable, ensuring continuity of communication and service.
• Support and assist the Sales Support team in the absence of reporting managers, helping address day‑to‑day operational needs and escalations as required.
• Exercise sound judgement regarding scheduling and office coverage requirements, ensuring appropriate Senior Sales Support coverage is maintained within the office at all times.
• Be available outside of regular business hours and on call as needed to support urgent customer, operational or business requirements.
• Demonstrate leadership by assisting with team support, problem‑solving, prioritization and communication across departments.
• Comply with all Health and Safety, Food Safety, Bio Security, and Nature Fresh Policies and Procedures.
• Be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Accept that this job description highlights the main components but is not inclusive of other activities that may be required.

• 5 or more years of proven experience working as a Sales Administrator or Sales Support.
• Post‑secondary education in Sales, Administration or a relevant field (asset).
• High level of proficiency with Microsoft Office software packages, including Word and Excel.
• Understanding of key performance metrics.
• Excellent organizational and multitasking skills.
• Team player with a high level of dedication.
• Ability to maintain respectful relationships at all levels within and outside the organization.
• Very high degree of confidentiality and integrity regarding all aspects of the business.
• Ability to work under strict deadlines; ensure timely follow‑up.
• Availability to answer emails and calls in evenings and on weekends if necessary.
• Ability to handle customer service situations calmly and professionally.
• Ability to work independently with little direction in a fast‑paced environment.
• Good communication skills (reading, writing, listening, oral communication).
• Valid driver’s license; use of personal vehicle required as needed.

• Full‑time hours Monday to Friday with availability for flexible hours including weekends, extended hours and on call as needed.
• Minimal supervision during the day, but frequent communication with various individuals and teams across facilities.
• Most of the day spent in the office, walking, sitting and standing.
• Use of stairs and elevators.
• Occasional heavy lifting up to 30 lbs when necessary.
• Required to visit all locations that require walking/standing, which may be in a cold warehouse or hot greenhouse setting.

• Forward‑thinking, sustainability‑driven company.
• Supportive, people‑first workplace culture.
• Opportunities for growth, learning, and development.
• Competitive wages and benefits.
• A chance to be part of something larger than yourself.

Nature Fresh Farms is committed to providing an inclusive and barrier‑free work environment, beginning with the hiring process. We are an Equal Opportunity Employer and welcome applications from candidates, in accordance with all relevant legislation. Nature Fresh Farms provides an accessible environment in which all individuals have access in a way that respects the dignity and independence of people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.