Customer Service Administrative Assistant

Customer Service Administrative Assistant
Who we are
The Grand River Conservation Authority (GRCA) has an international reputation for excellence in managing the natural resources of the largest inland river system in southern Ontario. Our team is made up of committed and passionate experts in their fields, including scientists, engineers, researchers, educators, stewards, planners, foresters, recreation experts and much more. Every day, we come to work to improve the health of the natural environment of the Grand River watershed for those who call it home or come to visit.

We are a progressive team, dedicated to lifelong learning, collaboration and making a positive impact.

Why work for us
At the GRCA, we don’t just talk about work‑life balance, we promote and encourage it. This position from the office, and we offer flexible work hours and an Employee Assistance Program. Our team feels a connection to their work, each other and the community we serve, and when you’re “at the office”, you won’t feel like you’re “at the office.” Our Administration Centre is located in a tucked away, natural oasis next to the Shade’s Mills reservoir, where a walk or lunch at the picnic tables provides the opportunity to be immersed in nature.

Overview of the Opportunity
Reporting to the Supervisor of Administrative Services, the Customer Service Administrative Assistant provides assistance to the Finance, Strategic Communications, and Digital Information and Innovation departments, and provides front‑line customer service at the Grand River Conservation Authority administration centre and supports online customer service inquiries. This position also provides project and administrative support for the Grand River Conservation Foundation (GRCF).

What You’ll Do
General Administrative Support

Provides assistance to departments with maintaining the GRCA’s Intranet (SharePoint) and website, including form and template development, and approved content updates as required.

Provides document support, including editing documents to ensure AODA compliance, creating reports, and developing fillable PDFs and online forms.

Coordinates the maintenance and updates of mail room equipment with the Digital Information and Innovation department and maintains the staff database on print equipment.

Provides customer service and administrative support by managing the corporate email account, incoming calls, visitor reception, online inquiries, mail and courier processing, sales transactions, payment collection, correspondence, data entry, filing, office supply inventory, and voicemail system updates. Acts as back‑up to the Land Management Administrative Assistant during absences.

Supports the Finance department with various administrative tasks, including monitoring email inboxes, data entry, filing, logging payments, matching remittances to invoices after payment run, preparing electronic deposits (no cash handled), and training new/student employees for accounting/front desk back‑up. Accounting duties may vary seasonally to support shifting organizational priorities.

Support other administrative staff with the GRCA’s annual membership processing for head office and online sales and covers overflow tasks seasonally and as needed.

Responsible for records retention/destruction tasks as assigned and provides support with coordinating and completing record digitization efforts.

Other corporate administrative duties as assigned.

GRCF Administrative Support

Acts as the first point of contact for GRCF inquiries, provides support and customer service through phone and email regarding gift acknowledgements, tax receipts and other donation related tasks.

Monitors the GRCF’s Canada Helps donation site and takes appropriate action to record donor and donation information in a GRCF databases as applicable.

Supports the GRCF’s accounting requirements with receipting tasks, including data entry, report generation, preparing tax receipts, gift acknowledgements and thank‑you letters.

Assists the Executive Director and the GRCA’s Strategic Communications department with content development by editing and formatting donor communications, including online content.

Pro…