Manager, Payroll - Operations Lead

Overview    The Payroll Manager - Operations Lead is responsible for the oversight of day-to-day payroll operations,  providing leadership to the payroll team and ensuring accurate and timely end-to-end payroll processing. This role supports a large, unionized workforce and is accountable for ensuring payroll delivery aligns with legislative and organizational standards. This role focuses on team supervision, operational efficiency, and ensuring the integrity of the payroll cycle while fostering a high-performance culture through staff development and support.

The role also leads the implementation of collective agreement changes as they relate to payroll, ensuring consistent interpretation and operational integration.  This is a Full-time position based out of our Waterloo Corporate office.

What We Offer    Competitive salary, comprehensive health and dental benefits  Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points  Inspiring leadership and opportunities for professional growth  Rewarding and meaningful work in healthcare  This position offers a competitive compensation range. The salary range is $85,000 to $95,000 ,and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
What

The Role Involves    OPERATIONS  Lead and manage the full-cycle payroll process including bi-weekly processing, off-cycle adjustments, and exception handling, ensuring a high degree of accuracy in transactions and processing.  Lead the implementation of payroll related provisions of collective agreements.  Supervise and support a team of Payroll Specialists and Payroll Administrators, including assigning  tasks, providing guidance, and addressing and resolving all payroll related issues in a timely, effective manner.  

Oversee grid placement reviews, garnishment approvals, and payroll audit processes.  Review and maintain employee records within the payroll system, ensuring accuracy and confidentiality.  Oversee the preparation and timely distribution of T4s and Records of Employment (ROEs).  Approve payroll journal entries, bank files, and GL summary reports to ensure financial accuracy and timely disbursements.  Monitor payroll-related inquiries and escalate complex issues as necessary, maintaining a high level of customer service.  

Other duties as assigned.  QUALITY AND RISK MANAGEMENT  Ensure timely and accurate remittance of source deductions and garnishments.  Ensure internal controls are adhered to and that audit requirements are met.  Monitor compliance with federal and provincial legislation, union agreements, and organizational policies.  HUMAN RESOURCES  Provide training, mentorship, and coaching to payroll staff and create development plans aligned with organizational goals.  

Monitor team capacity and adjust staffing plans as needed.  Support recruitment, onboarding, and training of new payroll staff.  Provide ongoing coaching and support to team members.  Complete probationary and annual performance reviews.  Address performance issues promptly in collaboration with HR or senior leaders.  Lead the team in delivering accurate, timely, and customer-focused payroll services.  Collaborate with HR and LR to operationalize collective agreement updates  RESPONSIBILITY FOR SUPERVISION OF STAFF & OTHERS  Directly supervises Payroll Administrators and Specialists  Provides day-to-day guidance and operational oversight for the payroll team.  

Acts as the first point of escalation for team-related issues or concerns.  WORKING CONDITIONS  Working conditions are normal for an office environment.  Travel may be required.  Ability to attend and conduct presentations.  Driving and physical demands associated with management positions (sitting, standing, stair climbing and walking).  Manual dexterity required to use desktop computer and peripherals.  Communicating using multiple electronic devices (.

phone, email, fax, computer and internal  database).  Lifting or moving up to 10lbs may be required.  OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES  In…