Senior Service Delivery Director

Position: Senior Service Delivery Director Role
Step into a Senior Service Delivery Director position that drives strategic customer success while managing contracts and operational excellence. Ensure alignment with client expectations and delivery.

As a Senior Service Delivery Director, your focus will be on managing critical customer relationships and ensuring complete alignment with contractual obligations. You will take the lead in facilitating governance structures and mitigating risks while working collaboratively with multiple stakeholders. Your expertise will be pivotal in providing clarity and operational discipline across service delivery.

Key Responsibilities:

• Serve as the main contact for strategic customer relationships

• Facilitate executive reviews and operational governance meetings

• Administer contracts and manage compliance

• Drive proactive risk identification and resolution

• Maintain thorough documentation of commitments and action items

Requirements:

• Bachelor’s degree in Business, Technology, or Operations

• 7+ years in Service Delivery or similar roles

• Strong grasp of SaaS and operational environments

• Exceptional written and verbal communication skills

• Strong organizational discipline and ability to manage priorities

Lead seamless service delivery and foster strong relationships with key stakeholders to uphold customer satisfaction.
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