Service Manager Ontario

Join our dealership in Cambridge, Ontario, as a Service Manager and elevate the team's performance. We're looking for a leader focused on service excellence and customer retention.

This pivotal role requires a strong operator capable of guiding the service department to new heights. You will oversee operations, troubleshoot customer issues, and monitor performance metrics while ensuring a productive environment for your team. Your ability to communicate effectively and resolve conflicts will significantly impact long-term customer loyalty and departmental success.

Key Responsibilities:

• Oversee all operations of the service department

• Coach and hold team accountable for performance

• Improve customer satisfaction and technician efficiency metrics

• Coordinate efforts between service and parts departments

• Manage warranty processes and documentation compliance

Requirements:

• Experience as Service Manager or in similar dealership roles

• Proven leadership and team coaching capabilities

• In-depth knowledge of dealership service operations and workflow

• Strong communication skills, especially under pressure

• Familiar with dealership DMS systems like Reynolds

Leverage your skills to build a service department known for quality care and customer loyalty at our dealership in Cambridge.
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