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Job Description & How to Apply Below
This pivotal role requires a strong operator capable of guiding the service department to new heights. You will oversee operations, troubleshoot customer issues, and monitor performance metrics while ensuring a productive environment for your team. Your ability to communicate effectively and resolve conflicts will significantly impact long-term customer loyalty and departmental success.
Key Responsibilities:
• Oversee all operations of the service department
• Coach and hold team accountable for performance
• Improve customer satisfaction and technician efficiency metrics
• Coordinate efforts between service and parts departments
• Manage warranty processes and documentation compliance
Requirements:
• Experience as Service Manager or in similar dealership roles
• Proven leadership and team coaching capabilities
• In-depth knowledge of dealership service operations and workflow
• Strong communication skills, especially under pressure
• Familiar with dealership DMS systems like Reynolds
Leverage your skills to build a service department known for quality care and customer loyalty at our dealership in Cambridge.
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