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Job Description & How to Apply Below
POSITION TITLE
Housing and Community Manager
REPORTS TO
Chief Executive Officer
DIRECT REPORTS
Senior Care Coordinator
This is a salaried leadership position.
POSITION SUMMARY
Reporting to the Chief Executive Officer, the Housing and Community Manager plays a critical role in the successful operation of a multi-residential portfolio. This position holds full accountability for all apartment maintenance, including routine and preventative maintenance, as well as the planning, coordination, and execution of all renovation and capital improvement projects.
The role is directly responsible for ensuring the overall physical integrity, safety, and functionality of the building, surrounding property, and all residential units. This requires a highly proactive, hands‑on approach, including regular inspections, preventative maintenance planning, and the timely resolution of all maintenance issues to ensure a safe, compliant, and well‑maintained environment for all occupants.
The Housing and Community Manager must possess a strong background and demonstrated working knowledge of long-term care facility maintenance, including regulatory requirements under the Fixing Long-Term Care Act (FLTCA). This includes ensuring appropriate backup systems are in place, maintaining operational readiness, and providing or coordinating reliable on‑call coverage at all times to support continuous operations and resident safety.
The role requires a service‑oriented mindset, excellent communication skills, and the ability to work flexible hours, including on‑call responsibilities and month‑end requirements.
In addition, the position leads facilities planning initiatives and provides oversight for construction, renovation, and remodelling projects. The role also collaborates with the Director of Finance, as required, on capital planning and the management of preferred vendors to ensure quality, cost‑effectiveness, and compliance with organizational and regulatory standards.
Key Responsibilities
Assume full responsibility for all apartment maintenance, including routine, corrective, and preventative maintenance programs
Plan, coordinate, and oversee all renovation, capital improvement, and remodelling projects from start to completion
Ensure the building, grounds, and all residential units are safe, clean, fully functional, and presentable always
Conduct regular inspections to proactively identify, address, and prevent maintenance issues
Ensure compliance with all applicable legislation, including the Fixing Long-Term Care Act (FLTCA), and maintain knowledge of long‑term care facility maintenance standards
Ensure reliable on‑call coverage and backup systems are in place to support continuous operations and resident safety
Respond to and complete all resident service requests in a prompt, professional, and service‑oriented manner
Maintain a high level of resident satisfaction through regular communication, responsiveness, and proactive engagement
Address all resident inquiries, concerns, feedback, and complaints in a timely and professional manner, escalating as required
Interact with residents, families, and visitors in a courteous, respectful, and professional manner always
Provide accurate and timely information to residents regarding services, maintenance activities, and building operations
Support leasing activities, including showing available units to prospective tenants
Lead facilities planning initiatives and support long‑term capital planning in collaboration with the CEO and Director of Finance
Oversee vendor performance, including selection, coordination, and ensuring quality and cost‑effective service delivery
Uphold the highest standards of personal, professional, and ethical conduct in all interactions and decision‑making
Provides active support to Development and Marketing Specialists in grant development, including research, drafting, and coordination of submissions to secure funding opportunities as required
Qualifications
Post‑secondary diploma or degree in Facilities Management, Building Systems Engineering, Construction Management, or a related field. Equivalent combinations of education and extensive experience may be…
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