Operations Manager

Position: Fixed Operations Manager
Now Hiring:
Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!

Location:

Cambridge ON

Compensation: $100,000-$150,000 per year

Your

Key Responsibilities:

OEM policy and administration

Thorough understanding of dealership and OEM KPIs

Knowledge and expertise and department absorption and P&L

Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability

Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management

Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building

Develop and implement a long-term strategy and action plan to attract and retain customers

Understand and maintain warranty platforms

Ordering parts with company and OEM guidelines

Knowledge of parts pricing procedures

Establish and maintain good relationships with wholesale customers

Professionally and effectively resolve customer and employee complaints and concerns

Ensure compliance with Health and Safety and all other workplace regulations and policies

Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours

Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates

Develop and grow external (CP/W) parts and accessories sales including wholesale accounts

Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.

Ensure the highest level of customer satisfaction

Report any non-compliant issues directly and immediately to the management

Manage cash and credit/debit receipts per company policy

Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately

Perform physical inventory counts as required which may be required during off business hours

Other duties as assigned

What You Bring to the Table:

12 Grade Diploma or equivalent

Minimum 5 years Service Manager experience in the automotive industry

G Driver's license and a clean driver's abstract

Strong understanding of automotive parts

Excellent communication, interpersonal and time management skills

Ability to adapt to a changing environment and meet deadlines

Technically savvy

Experience with PBS software is considered an asset

Must have the ability to multi-task and work under pressure

Must be willing to be flexible with work schedule and willingness to travel on a regular basis

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian

40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"

A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.

Personalized coaching, mentoring, and training focused on both individual growth and team success.

Empowering you to grow with meaningful career path planning and advancement opportunities.

Health & wellness benefit enrollment opportunities

Employee referral bonus opportunities

Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.

Perkopolis Enrollment

On-site Parking

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.

Should you require this accommodation, please contact HR,  or

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