Job Description & How to Apply Below
Drive excellence as a Service Manager at a leading dealership in Cambridge, Ontario. We're looking for a high-caliber leader to enhance service delivery and team performance.
In this high-profile role, you will manage the complete service department, leading a team dedicated to providing exceptional customer experiences. Your focus on monitoring key performance indicators and optimizing dealership operations will set a standard of excellence. As a leader, you'll implement strategies that foster team accountability while ensuring efficient workflows across departments.
Key Responsibilities:
• Lead daily operations of the service department
• Mentor advisors and technicians on best practices
• Track key metrics for service quality and shop productivity
• Develop customer retention and conflict resolution strategies
• Supervise warranty processes and maintain compliance
Requirements:
• Strong background as Service Manager or related role
• Leadership skills with a focus on team motivation
• Comprehensive understanding of service operations and KPIs
• Effective communication, especially in high-stress scenarios
• Experience with DMS systems like Dealer track
Showcase your experience in leading, optimizing, and maximizing profitability at our Cambridge dealership.
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