General Operations Personnel Manager

Who You Are
Do you love people, well-organized systems, supportive workplace practices and the day-to-day operations that help a charitable organization run well? Then you're in the right spot! You are someone who is personable, with strong experience in personnel management, general operations, policy, compliance and internal capacity building in a not-for-profit environment. You foster meaningful relationships working as part of a team and community of various backgrounds while also being able to independently get things done.

You have high expectations for yourself and your work, while also being willing to learn from failure. You have an interest in continued learning and making the world a more sustainable place.

Who We Are
We are a community-based urban land trust and environmental institute that stewards over 1,550 acres of land in Waterloo Region/Wellington County. The lands we live on, work on and derive benefit from were taken away from the original stewards, and it is our goal to restore that connection and to work towards building ethical, reciprocal relationships. This includes learning about and acting on our responsibilities as settlers and unlearning our cultural and historical biases.

Most of the land currently in our care is located within the Haldimand Tract, which is territory of the Onkwehon:we peoples of the Six Nations of the Grand River and the Mississaugas of the Credit Anishinaabe First Nation. In addition, we steward land at the border of the Upper Canada Treaty No. 3 and Treaty 19 which is also territory of the Mississaugas of the Credit.

We honour and respect the sovereignty of these First Nations and their ancestors.

The Role
Reporting to the Executive Director and overseeing the Administrative Coordinator, the General Operations/Personnel Manager is a senior operations and people leadership role responsible for human resources, administrative infrastructure, governance support, legal and policy compliance, IT coordination, records management, facilities administration and general operations. This role works closely with the Financial Controller to ensure that operational decisions are aligned with organizational budgets, policies and reporting needs.

The role ensures the organization operates effectively, ethically and in compliance with all applicable legislation and charitable obligations. It also ensures that staff, volunteers, the Executive Director and the Board are supported with the systems, policies, processes and information they need to do their work well.

Key responsibilities are divided into the following categories:
People Operations and Internal Capacity Building

Leads inclusive, accessible and equitable recruitment, hiring, orientation, training and performance management processes for staff and volunteers.

Drafts and manages employment and service contracts in compliance with organizational policies, Employment Standards Act (Ontario) and other applicable legislation.

Oversees administration of compensation and benefits, including extended health benefits, vacation, personal days, lieu time and other leave provisions.

Administers employment grant programs, including Canada Summer Jobs, from application through reporting and compliance.

Supports a healthy workplace culture by ensuring personnel practices align with organizational values, equity commitments and legal requirements.

Supports  rare's  Justice, Equity, Diversity, Decolonization and Inclusivity initiatives by preparing agendas and hosting monthly meetings and coordinating education.

Provides guidance to supervisors and staff on personnel practices, documentation, conflict resolution, performance concerns and workplace accommodation processes.

Develops and maintains employee records, templates, orientation materials and internal processes that strengthen organizational capacity.

General Administration, Governance and Compliance

Supervises administrative staff and volunteers.

Coordinates and oversees preparation of materials for Board, committee meetings and the Annual General Meeting, including agendas, staff reports, minutes and supporting documentation.

Acts as a resource to the Board on matters related to charitable objectives, bylaws, governance and compliance.

Manages organizational insurance policies and liaises with insurers and brokers, as needed.

Leads the development, review, updating and implementation of organizational policies and procedures.

Oversees and coordinates legal matters and proceedings, working with external legal counsel, as required.

Manages records retention systems for both physical and digital records, ensuring compliance with legal and best-practice standards.

Works with the Financial Controller and Executive Director to ensure that administrative and governance processes support responsible financial and operational decision-making.

Operations, Facilities, IT and Systems

Provides leadership and oversight for project management related to facilities development and capital projects, supervising…