Dealership service Manager

Service Manager – Cambridge, Ontario
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.

• Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience
• Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability
• Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity
• Customer communication, conflict resolution, and retention strategies that build long‑term loyalty
• Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations
• Oversight of warranty processes, OEM compliance, and proper documentation
• Recruitment, training, coaching, and performance management of all service personnel
• Implementation of processes that improve speed, accuracy, and profitability

• Proven success as a Service Manager
  , Assistant Service Manager
  , or Service Advisor in a dealership environment
• Strong leadership presence with the ability to motivate, coach, and hold a team accountable
• Deep understanding of dealership service operations, KPIs, and workflow optimization
• Excellent communication and customer‑handling skills, especially in high‑pressure situations
• Experience with dealership DMS systems such as CDK, Reynolds, Dealer track, or similar
• A mindset focused on operational excellence, customer satisfaction, and continuous improvement

• A respected dealership with strong ownership support and a loyal customer base
• Competitive compensation aligned with experienced Service Managers
• A stable environment with the resources needed to run a high‑performing department
• Opportunities for professional growth and long‑term advancement
• A leadership seat where your decisions directly impact the dealership’s success