Team Leader, Client Service

Doing business to business, person to person.

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proudly Canadian and committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Service team for the right candidate.
Because when it comes to great people, there’s always room for one more.

Salary range : $70,000-$80,000

The Team Leader (TL) will lead a Service team to ensure they have a positive work environment and all the tools, resources and coaching to provide exceptional service to our client base. Acting as a coach and mentor, the TL will develop individuals on the team to excel at what they do, ensuring continuous improvement of skills, knowledge, and abilities while playing an active role in achieving departmental objectives and growing the business.

Working in an up-beat environment, the successful candidate is passionate about people and a natural leader with a strategic mind to boost client retention and shape the customer experience. The TL must possess strong people leadership, communication and organizational skills.

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs –Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

• Be an Influential Leader – Acting as a coach and mentor, you will develop your team members to achieve their fullest potential. You will engage in regular and meaningful coaching and performance discussions, ensure team members are clear on role expectations and aware of career possibilities, communicate regularly and provide opportunities for learning. You will also participate in recruitment process of new hires, playing a key role in coordination and follow through of onboarding plans.
• Foster Teamwork – Provide opportunities for the team to contribute in an environment that encourages collaboration, mentorship and employee engagement. Beyond Service, you will take the lead in strategic initiatives across multiple departments.
• Build Meaningful Connections – You will have an advanced understanding of the needs of specific clients and ensure they are matched with the Service contact best suited to them, as well as engage resources from across the business where needed to help meet their needs. When needed, you will offer your guidance to achieve quick and creative resolutions to client situations ensuring overall customer satisfaction.
• Make Great Products Even Better – Through insights from your team, you will identify priorities and recommend suitable solutions to Payworks’ products. You will also need to stay on top of product knowledge as new releases of Payworks’ workforce management solutions are introduced to effectively support the team.

• 4-5 years’ in a leadership role, with preference given to experience leading client service teams in a similar industry.
• Understanding of Canadian payroll processes would be considered an asset.
• Strong technical skills/savvy, preferably with proficiency in Excel and systematically using Payworks products and systems.
• Strong interpersonal skills, with the ability to build positive relationships and effectively collaborate with individuals at all levels of the organization.
• Strong coaching aptitude with the ability to guide both clients and team members systematically.
• Ability to foster teamwork, recognize and acknowledge employee performance and inspire trust and…