Payworks Client Service Lead

Become a Client Service Lead at Payworks in Cambridge, focusing on mentorship and exceptional client management. Work in a hybrid model that suits your lifestyle.

As a vital member of Payworks, you will lead a service team while fostering an environment of growth and collaboration. With 4-5 years of leadership experience, you’ll engage in strategic coaching to meet both team and business goals effectively.

Your role is essential in enhancing customer experiences and ensuring team members excel in their positions.

Key Responsibilities:

• Coach and support team members’ development

• Facilitate teamwork and strategic departmental initiatives

• Tailor client connections with suitable service contacts

• Input team insights to drive product improvements

• Manage recruitment and onboarding processes for new hires

Requirements:

• 4-5 years in a client service leadership role

• Familiarity with Canadian payroll processes preferred

• High technical proficiency, especially in Excel

• Strong ability to build professional relationships

• Expertise in resolving client service challenges

Elevate your leadership at Payworks, driving team success and exceptional client satisfaction where everyone’s contribution matters.
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