Reception & Billing Specialist

Receptionist and Billing Specialist

We are seeking a professional and organized Receptionist and Billing Specialist to join our team. This role offers an excellent opportunity to be the first point of contact for our customers while managing essential billing and administrative tasks. The ideal candidate will be detail-oriented, customer-focused, and experienced in handling a variety of office responsibilities in a fast-paced environment.

• Answer incoming calls promptly and professionally
• Contact customers to provide updates on repairs and services
• Receive and process customer payments accurately
• Verify deductibles and insurance information
• Arrange towing services as needed
• Assist with checking in parts and managing repair documentation
• Scan, send, and receive documents to update repair orders
• Maintain organized records and ensure all information is accurately entered into the system

• Proven experience with CCC (CCC One or similar) required
• Mitchell experience is a plus
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency in scanning, sending, and receiving digital documents
• Ability to verify insurance deductibles and process payments efficiently
• Familiarity with automotive repair processes and terminology is preferred
• Attention to detail and accuracy in data entry and record keeping

Join our team and be part of a dynamic, customer-focused environment that values professionalism and growth. We offer a supportive workplace culture, opportunities for advancement, and comprehensive benefits to help you succeed.

• Minimum of 2-year experience in the automotive repair profession
• CCCone experience
• Mitchell experience is a plus
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in data entry and record keeping