Customer Account Coordinator; Customer Service

Position Title: Customer Account Coordinator (Customer Service Representative)

Pay Rate: $48,300 - $64,400

Category/Shift: Salaried Full-Time / Day

Physical

Location:

903 Woods Road, Cambridge, MD 21613

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
• Responsible for multiple accounts of small to medium customers with high complexity
• Take customer orders either directly from customers or account managers
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders, coordinate account credits, and maintain customer data
• Work with production staff and utilize WITRON system to achieve on-time customer deliveries

• High school diploma or GED
• Prior customer relations experience required; preferably 1+ years industry-specific customer relations experience
• Familiarity with basic office computing systems
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and share owners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasona or .