Interpreter – Medical & Dental Cambridge Health Center

Interpreter – Medical & Dental Cambridge Health Center

Full Time Regular Clerical Cambridge, MD, US

Salary Range: $21.08 To $28.45 Hourly

The Medical and Dental Interpreter will assist non-English speaking patients and families as they receive services within Choptank Community Health System (CCHS). They will be available to answer the phone and convey messages related to the other office staff, assist Referral Specialist in communicating medical appointments outside of CCHS, and reinforce basic health teaching. This is a nonexempt, full-time position in pay grade 4 with the pay range of $21.08 - $28.45.

The Interpreter reports directly to the Practice Manager.

• Working knowledge of automated patient data systems.
• Must be proficient in computer skills.
• Must possess excellent interpersonal skills and communicate effectively.
• Fluent in secondary language and English to provide interpretive services for bilingual clinical visits.
• Ability to effectively communicate in writing in both English and Spanish.
• Excellent communication and interpersonal skills to greet patients and visits in person or over the phone.
• Eligible for Certificated Medical Interpreter Course.
• Must demonstrate the ability to use office equipment such as computers, printers, telephones, fax machines and copier machines.

• High School Diploma or equivalent.
• Preferred experience in medical interpretation services.
• Certified Medical Interpreter required, if not certified, must complete and pass certification exam within one year from date of hire.

• General office environment in clinical health centers.
• Occasional travel.
• Frequent exposure to workplace conditions includes bending, climbing stairs, walking, kneeling, and reaching.
• Includes fine and gross motor skills, lifting less than 20 pounds, and vision.
• Occasional exposure to workplace conditions includes airborne pathogens, blood borne pathogens and cleaning agents.

• Commitment To Service
• Respect
• Quality
• Teamwork
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Safety
• AIDET

• Empathetic Outlook The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to Detail The ability to process detailed information effectively and consistently.
• Problem Solving Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively Developing and delivering multi-mode communication that convey a clear understanding of the unique needs of different audiences.
• Values And Ethics Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by:

• Prioritizing access for all individuals;
• Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;
• Actively engaging with patients, families and staff;
• Fostering a workplace culture in which everyone is treated with dignity.

• Non –English interpretation and translation services
  • Consistently builds rapport with patients, gains trust and confidence of patients.
  • Consistently able to match level of patient education and understanding to the information that is being interpreted.
  • Interprets for non-English speaking patients, family members during the medical and dental encounter.
  • Assists with health education programs for the patients and family members.
  • Provides accurate interpretation to staff within CCHS (billing…