Medical Administrative Assistant-- VARDC

We are seeking a dedicated and customer-focused Front Desk / Customer Service Representative to support front-office and administrative operations. The ideal candidate will have strong customer service skills, prior experience with EPIC, and the ability to work efficiently in a fast-paced healthcare environment.

• Greet and assist patients, visitors, and staff in a courteous and professional manner
• Manage front desk activities including patient check-in and check-out
• Handle inbound calls and provide accurate information or route calls appropriately
• Deliver high-quality customer service both in person and over the phone
• Perform administrative duties such as data entry, documentation, and record maintenance
• Update and maintain patient records accurately in EPIC

• EPIC experience is required
• Prior experience in front desk, customer service, or administrative roles
• Strong verbal and written communication skills
• Proficiency with computers and standard office applications
• Ability to multitask and work independently