Residential Facilities & Data Operations Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways,inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth

C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest rangeof liberal arts and sciences disciplines. Together, the FAS seeksto foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation ofleaders through a transformative educational experience.

Job Description

Job Summary:

The position provides administrative and operations support to Physical Resources & Planning with a focus on data management and automated solutions in addressing residential facilitiesissues.

Job-Specific Responsibilities:

Residential Systems Support/PRESTO/Technical Support

This position plays a pivotal role with Physical Resources Expense System Tracking Operations (PRESTO), the facilities work managementsoftware including providing regular audits and reviews to guarantee the system’s integrity, collaborating with the residential building managers to foster a well-managed work ordersystem and performing timely and precise reporting of data to helpbuilding managers and management identify issues/trends.

• Assesses current methods and seeks additional automation solutions to achieve consistent, efficient processes across the residential portfolio.
• Provides technical support for residential common rooms andstaff residences as lead cable television contact, troubleshootinglocal service and contract issues and coordinatingmaintenance/installations with Education Support Services (ESS) and outside vendors as needed.

• Manages major event logistics, including annual undergraduate
  
  Move-In/Move-Out of nearly 7,000 students, and building accesslogistics for Commencement and alumni reunion activities.
• Partners with numerous campus departments and off-campusvendors to ensure maximum efficiency in all aspects of the arrivaland departure processes, including key distribution, /access cardprogramming and distribution, and resident status tracking.

• Serves as liaison between FAS Registrar’s Office, buildingmanagers, and House staff to coordinate House classroom usage,managing proper scheduling and building access for enrolledstudents, faculty, and other instructors.
• Represents the department on various College— and University—wide committees. Works closely with the Associate Director of Residential Facilities in developing consistent process improvements for the entire residential portfolio.
• Acts as Residential Facilities’ chief liaison to Harvard University Mail Services (HUMS), outside vendors, and student organizations in coordinating residential mail/parcel delivery and student storage/shipping programs. Works with College Housing,House staff, and building managers to ensure residential student and staff data accuracy.

• Coordinates residential furniture acquisition for studentsuites, common rooms, and Faculty Dean common spaces. Maintainssurplus furniture inventory, working with building managers, House staff, outside vendors, and Harvard’s Recycling and Surplus Centerto re-allocate furniture as needed.

• Oversees Harvard Yard Operations office, supervising onesupport staff member and student/temporary staff.

• Partners closely with the Associate Director of Residential Facilities Operations to…