Box Office Associate

Job Title: Box Office Associate (p/t)

Reports to: Ellie Watson, Guest Experience Manager

Pay Rate: $16.50/hour

Schedule: 15-20 hours a week, some weekend hours. Mondays are always off.

Central Square Theater is committed to diversity at all levels: on our stage, in our audience, on our staff, and within our leadership. We strongly encourage BIPOC and LGBTQ+ candidates to apply.

• Assist in the selling and booking of tickets for our single ticket holders and season ticket holders using Audience View – Ovation Tix.
• Assist in the timely answering of questions or troubleshooting problems for theater goers through our phone, voicemail, and email system (Nextiva and Groove respectively).
• Forward emails and voicemails to relevant staff members.
• Collect and sort physical mail, following necessary procedures for development and accounts payable.
• When working shows, fill out and submit box office reports.
• Ensure evening box office associates have any needed information relayed to them via notes in Groove, or email.
• Fill out and update guests’ accounts and contact information, maintaining relationships and merging of accounts.
• Assist with various box office related projects as they arise throughout the season.
• Examples include:
  • Calling unrenewed season ticket holders
  • Getting our guests their Circle of Friends cards and access
• Attend weekly Program Meetings and FOH meetings throughout the season.
• Other tasks as assigned.

• Customer service experience in patron-facing roles, preferably in a box office, arts, or entertainment environment.
• Ability to communicate clearly and professionally via phone, email, and in person.
• Strong organizational skills and high attention to detail, especially when executing transactions, updating patron data, or preparing reports.
• Ability to work a flexible schedule, including weekends.
• Experience handling/reconciling cash.
• Basic computer knowledge as well as technical proficiency.
• Ability to work independently and under pressure.
• A welcoming and respectful approach to engaging with a diverse range of patrons and colleagues.