Receptionist, Administrative​/Clerical

We are excited to be recruiting a Receptionist to join our Facilities team in our Cambridge office!

This is a varied and high-impact role that blends a warm, approachable front‑of‑house presence with a strong focus on vigilance and professionalism. You will be a key member of the Facilities team, supporting the smooth running of client services, overseeing building access and security processes, and delivering an exceptional experience to Mills & Reeve colleagues, clients, visitors and sub‑tenants.

This is an office‑based position. The role is 35 hours per week, Monday – Friday, covering between the hours of 07.30 – 18.00, with occasional evening work on a rota basis, with 1 hour for lunch.

We are seeking a proactive and highly organised individual with previous office and reception experience, who communicates confidently, remains calm under pressure, and demonstrates excellent attention to detail.

Our ideal candidate will be IT literate with a willingness to learn, and while not essential, experience in a professional services environment and knowledge of Microsoft Word and Outlook would be advantageous.

• Provide a professional front‑of‑house service, creating a positive first impression for all visitors. Manage building access, verify identities, and ensure security protocols are followed at all times. Maintain a tidy reception area, monitor shared inboxes, and deliver consistent, high‑quality client service across the office.
• Support daily building operations including opening/locking procedures, key management, visitor sign‑in, and contractor coordination. Conduct routine checks of reception facilities (e.g. CCTV, access gates) and ensure compliance with safety procedures. Act as a trained fire warden/first aider, supporting emergency response and reporting any health & safety issues.
• Handle post distribution, visitor passes, taxi bookings, courier requests, and general logistics. Maintain accurate records and support additional services such as deliveries and collections.
• Liaise with internal teams and external contractors, provide switchboard support where needed, and communicate updates effectively.
• Uphold company values, confidentiality, and compliance with all policies including AML and diversity standards. Present professionally at all times.
• Work collaboratively with colleagues, support new starters, and contribute to team objectives. Be flexible to support events and busy periods.
• Use a range of systems confidently including Outlook, Teams, Zoom, iManage, Mattersphere/3E, Word, Excel and PowerPoint.

We offer a competitive salary and a wide range of benefits.  to find out more about our core benefit offering.

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We’re committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.