Client Manager

Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense.

And we design effective technology systems regular people can actually use. But we’re only as good as our people.

We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on‑site catering, executive dining rooms, and other managed services.

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world‑class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.

• Hospitality – Always listening
• Excellence – Always improving
• Resilience – Always flexible
• Ownership – Always trusted

The Manager’s main role is to provide multi‑site or single site management of the hospitality service they are overseeing.

Managers are by nature managing people, either on their team or a third party team working towards the delivery of a program or project.

The Client Experience Manager’s responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members. Their main focus will be to provide consistent communication with the client in order to ensure the partner relationship is always fully understood and on good footing. The Client Experience Manager will establish themselves as the primary point of contact for the client onsite as well as also promote the professional growth and development of the entire team.

They should have a strong technical background, able to lead conversations with everyone from designers and integrators to end users and clients. The Client Experience Manager will report to either the Technology Hospitality Manager or the Director, Account Operations and will only be responsible for hospitality at a single client site. Other Managers, Leads, Advocates, Experts and Specialists at their client site will report directly to them.

If there are other Managers at the site then their individual program team members will report to that Manager first.

Responsibilities

• Team Leadership and Management
  • Lead, coach, and develop an on‑site AV support team to ensure high‑performance service delivery.
  • Oversee…