Associate Director, Neuroscience Operations

Summary The Associate Director, Neuroscience Operations, is responsible for understanding data needs across stakeholders in the and working with cross-functional partners (e.g., BOS, Brands and Field) to deliver dashboards and reports that improve performance monitoring and timely generation of business insights.

Reporting to the Director of Operations & Strategy for Neuroscience, the Associate Director, Neuroscience Operations will have significant interaction with key internal stakeholders, with a primary focus on the field force.

By providing day-to-day support to cross-functional partners, the incumbent will play a major role in our efforts to meet brand strategic objectives and will have a strong impact on sales planning, execution, and overall operation of the business unit.

Main Responsibilities & Technical Competencies In partnership with the Neuroscience Leadership team, support execution of projects that will position the BU successfully in a rapidly evolving landscape

Identify stakeholder needs related to key performance indicators, sales data and Field activity data Partner with Business Operations and Strategy (BOS) function to provide data driven insights to inform/improve decision-making processes

Manage monthly performance reporting processes for Neuroscience, in collaboration with BOS & Finance partners

Manage internal, cross-functional quarterly business reviews with Medical and V&A colleagues with focus on metrics & insights

Track and prioritize data requests across BU, communicate availability of reports/data sources internally to enable shared understanding of performance at national and regional level

Collaborate with the Neuroscience Brand & Field teams to develop pipelines and workflows aimed at enhancing the effectiveness of data sharing

Lead data working group to ensure reporting and data availability are understood by and meet the needs of teams

Assist in brand and tactical planning as needed in collaboration with cross functional teams

Assist in preparation of POA meetings, cross functional meetings, leadership off-sites and team building events

Collaborate with training team on the creation and execution of new resources and development programs

Work closely with Operations leads from Oncology and Rare Disease business units to identify opportunities for improvement and innovation within the Neuroscience Business Unit Develop and maintain strong working relationships with all key stakeholders internal and external

Ensure timely and accurate execution of ad-hoc requests by executive leadership

Oversee the effective communication process for the Neuroscience sales team Support and help implement continuous process improvements across all US commercial functions

Behavioral Competencies Required Customer (& Patient) Focus :
Building strong customer/patient relationships and delivering customer-centric solutions

Displays and echoes the "patients' voice" through all touchpoints;

Understands and integrates the patient ecosystem view;

Ensures we set and shape our "sight" on what matters for patients and society

Business Insights :
Applying knowledge of business and the marketplace to advance the organization's goals

Makes decisions based on data, facts, and figures, and considers different perspectives and the patients' voice;

Able to translate to objectives and setting the bar Excellence in execution :
Planning and prioritizing work to meet commitments aligned with organizational goals and consistently achieving results, even under tough circumstances

Approaches priority setting and setting the stage through the lens of execution;

Establishes clarity about the goals, accountabilities, timelines, and next steps; can identify/spot opportunities for real impact on patient and society;

Able to be focused and performance-driven with clear KPIs;

Displays a commitment to best practice sharing and setting;

Communicates Effectively :
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Asks open questions and digs deeper; shows care and respect for different perspectives (both verbally and non-verbally) and able to relate to other points of view;

Communicates transparently, "tells it how it is" while keeping the communication respectful;

Builds clear and crisp messages with structure and focus, uses visual communication and storytelling to make the message easy to digest and connect with the outcomes.

Influences :
Using compelling arguments to gain support and commitment of others, and anticipating and balancing the needs of multiple stakeholders

Listens and observes actively (paraphrases, summarizes, uses body language) and reflects on what was said, builds on what others are saying;

Gets insights on objectives of other stakeholders and is able to identify common interests;

Able to embark internal and/or external stakeholders without hierarchical relationships

Knowledge & Experience(Essential)
BA/BS degree required

Minimum of 10 years’ experience,…