Sr. Manager, Content Supply Chain & Agency Management

Sr. Manager, Content Supply Chain & Agency Management

The Senior Manager, Agency & Content Supply Management is responsible for supporting operational excellence, governance, and scalability across agency management, content supply chain operations, and print production & fulfillment management within the Commercial organization. This role serves as a key operational partner across Promotional Materials Management, supporting standardized ways of working, agency oversight, workflow optimization, and system-related initiatives, including Veeva Promo Mats, claims management, taxonomy, digital asset management, automation, and AI-enabled efficiencies.

The ideal candidate brings strong operational, systems, and cross-functional collaboration experience within regulated promotional environments and will partner closely with Commercial, Omnichannel, Information Management, Information Technology, Compliance, Legal, and agency teams.

Responsibilities:

• Lead development of standardized agency governance models, operational processes, and ways of working.
• Manage agency operational oversight, including KPIs, SLAs, and performance tracking.
• Serve as the primary representative for strategic content operations and systems-related initiatives, including but not limited to Claims Management, Digital Asset Management, Workflow automation, and the like.
• Review workflows and business processes to identify opportunities for automation, simplification, operational efficiency, and improved content lifecycle management.
• Lead oversight of print production, inventory, fulfillment management, and field readiness activities, ensuring alignment with approved use, operational standards, and compliance requirements, including management of an external contractor.
• Build strong partnerships across Commercial, Compliance, Legal, Information Technology, Omnichannel, and agency teams to support operational excellence and scalable business processes.
• Collaborate with stakeholders across varying levels of the organization to support operational excellence and strategic initiatives.
• Support change management, operational governance, and execution readiness associated with new systems, workflows, and operational capabilities.

Qualifications:

• Bachelor's degree required.
• 5–8 years of experience in Marketing Operations, Content Operations, Agency Management, Commercial Operations, or related functions within pharma, biotech, or healthcare.
• Working knowledge of MLR / Commercial Review Board (CRB) review processes and regulated promotional environments.
• Experience managing agencies, workflows, and operational governance processes.
• Experience with Veeva Vault/Promo Mats/Salesforce strongly preferred.
• Strong organization, communication, stakeholder management, and execution skills.
• Experience supporting workflow optimization, automation, and operational process improvement initiatives.

U.S. Pay Range $ - $

The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).

Alnylam's robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k) with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks.

We also offer generous family resources and leave.