Principal CX Transformation Leader
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-09
Listing for:
Forrester Research
Full Time
position Listed on 2026-07-09
Job specializations:
-
Business
Job Description & How to Apply Below
Forrester Research in Cambridge is seeking a Principal Analyst focused on customer experience transformations. This role involves conducting research to help senior executives build innovative CX programs, advising clients, and establishing thought leadership in the field.
The ideal candidate will have over 10 years in CX roles with strong B2B experience and the ability to engage with C-suite executives. The position offers a competitive salary and bonus structure, alongside comprehensive benefits.
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