Consumer Strategy Lead

Consumer Experience Strategy Lead – Cambridge, MA

Job title:

Consumer Experience Strategy Lead

Location:

Cambridge, MA

About the job:
Sanofi is a leading pharma company under deep digital transformation in its different engagements with patients, customers, employees, and stakeholders. The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross‑functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what’s possible. Your success will see your strategies being the lighthouse for the projects you are working on.

CX works in close partnership with cross‑functional teams across Sanofi. This role requires championing best practices, contributing within agile delivery teams, and adapting quickly to evolving priorities. Our work spans strategy, project management, research, UX and visual design, and prototyping to deliver meaningful, user‑centered experiences.

We’re an R&D-driven, AI‑powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives.

We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.

• Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights and measurement frameworks.
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.
• Mentor, share, and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist.
• Embody excellence in consumer experience at all levels and influence product and service strategy direction.
• Influential leader representing CX Strategy across the business and corporate, including product and service development functions.
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering.

• Strong analytical skills with ability to absorb qualitative and quantitative data in order to synthesize key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic planning for CX:
  Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
• Strong business acumen, with ability to understand value generation and business modelling.
• Digital product management skills:
  Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners.
• CX Measurement frameworks knowledge and practice, both in…