Director,Patient Services – Primary Care products Job Cambridge area,Massachusetts USA,Business

Role Summary

This vital position is entrusted with crafting the strategy and design of patient services across the entire patient journey. Essential to ensuring our offerings meet the needs of both patients and healthcare providers, key areas of focus include:

Comprehensive program (asset and/or TA) strategy and design
Copay and affordability assistance
Hub support and operations
Monitoring the external healthcare landscape
Performance management of patient programs
Alliance / Partnership Management
Direct‑to‑patient and cash strategy

Program Strategy & Design

Serve as the subject matter expert for PPS in Primary Care product teams
Lead the development, execution, and operationalization of patient support programs and services, leveraging industry best practices
Ensure patient services fulfill the requirements of both patients and healthcare providers, in line with product launch strategies
Create and implement tools that enhance the quality and efficiency for launch preparations and ongoing brand growth
Conduct monitoring and audits of program launches to ensure quality standards
Track brand needs, strategies, and trends in the therapeutic area

Copay & Affordability

In partnership with Affordability CoE, evaluate and manage cost‑effective vendor solutions that reduce cost barriers for eligible patients
Optimize PPS expenditures at the brand level, driving ongoing improvements based on patient outcomes
In partnership with Affordability CoE, develop strategies for commercially insured and cash patients to support affordability

Hub Support & Operations

Set the strategic direction for Hub services, including vendor selection, service design, and performance monitoring
Provide strategic oversight of Hub operations and healthcare provider‑facing support infrastructure
Proactively surface insights on the patient access journey to brand leadership
Active case management with Hub and A&R teams to rapidly address barriers and challenges of patients and customers
Partner with Channel Management to ensure frictionless experience for patients and customers between Hub and SPP

Alliance / Partnership Management

Identify and partner with best‑in‑class vendors (e.g., prior authorization), including those with AI‑powered capabilities
Ensure partnership strategy supports the broader patient journey and field reimbursement teams

Direct‑to‑Patient Strategy

Shape direct‑to‑patient options that address patient willingness to pay and evolving reimbursement dynamics
Lead efforts to enhance the patient experience throughout the patient’s journey with Pfizer (e.g., consent management)
Ensure program design reflects Primary Care prescribing and dispensing trends

Landscape Monitoring

Track trends in the external healthcare landscape and translate insights into strategic recommendations
Monitor competitor programs and payer trends that affect patient access and adherence

Brand Integration & Cross‑Functional Partnership

Incorporate PPS leadership strategies into marketing and planning documents
Build strong relationships across various departments to promote strategic initiatives
Leverage data and analytics to identify opportunities to improve all stages of the post‑Rx patient journey
Lead and co‑lead periodic business reviews with brand leadership and stakeholders
Design programs ensuring compliance with legal and regulatory standards and Pfizer policies

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Bachelor’s degree minimum required;
Advanced degree preferred
8+ years of experience in biopharma patient services strategy or related fields
A strong strategic planning mindset and financial skills
Expertise in cross‑functional leadership and stakeholder management
Exceptional written and verbal communication skills
A commitment to personal growth and collaboration

Preferred Qualifications

Experience working with vendors, such as prior authorization support vendors and direct‑to‑patient partners
Experience advising brand…

Director, Patient Services – Primary Care products