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CRM Product Manager, Lifecycle & Retention

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Kayak
Full Time position
Listed on 2026-07-16
Job specializations:
  • Business
    CRM System
Salary/Wage Range or Industry Benchmark: 130000 - 150000 USD Yearly USD 130000.00 150000.00 YEAR
Job Description & How to Apply Below

KAYAK, a leading travel search engine, is hiring a Product Manager, CRM to own CRM products and platforms that shape how we communicate with travelers worldwide. You will manage the CRM agile team backlog, plan sprints, and oversee cross‑functional delivery across design, development, and experimentation.

You’ll translate user intent into omni‑channel communication, analyze performance with SQL and MoEngage, and collaborate with lifecycle marketing, data science, and engineering to drive

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