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Head of Consumer Operations

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: AON PLC
Full Time position
Listed on 2026-07-16
Job specializations:
  • Business
    Regulatory Compliance Specialist, Change Management
Salary/Wage Range or Industry Benchmark: 80300 - 115000 USD Yearly USD 80300.00 115000.00 YEAR
Job Description & How to Apply Below
Position: Head of Consumer Benefits Operations

American Benefits Group (ABG) seeks a Director of Consumer Benefits Operations to lead its consumer benefits division (FSAs, HRAs, and related programs) with a hands‑on, scalable approach. You will drive client satisfaction, oversee claims and account management, and partner across IT, implementation, and finance to ensure top‑tier service delivery.

The role demands 7+ years in benefits operations and 5+ years in leadership, with a focus on process improvement and cross‑functional collaboration.

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