Director, US Patient Services

Overview

Alnylam (Nasdaq: ALNY) is delivering on a bold vision to turn scientific possibility into reality, with a robust RNA interference (RNAi) therapeutics platform. As the pioneer in RNAi and the leading RNAi therapeutics company, we are dedicated to translating breakthrough science into transformational medicines to help as many people as possible.

Reporting to the Senior Director, US Patient Services Operations Lead, the Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross‑functional partners to deliver a high‑quality, compliant patient and provider experience. This individual will have three direct reports.

This position will report to the Senior Director, Patient Services Operations

• Maximize operational efficiency using available data, on‑the‑ground learnings, and market research while optimizing both internal and external service partner measures
• Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM
• Design and build new dashboards to support ongoing and future product launches
• Delivery of all financial services programs offered by Alnylam Assist
• Surveying competitive marketplace for new patient‑facing and HCP initiatives and external customer service offerings
• Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.)
• Ensure internal and external stakeholder satisfaction of US Patient Services through regular communication, satisfaction surveys and execution of both internal and external key performance indicators
• Support scalable development of launch capabilities, technology, and business process
• Collaborate with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives.

• BS/BA degree (science or business degree preferred)
• 10 years business experience, with 8 years of experience in one or more of the following:
  Patient Services, Reimbursement, or operations within the pharmaceutical or biotech industry
• Proven track record of executing strategic and tactical plans that have delivered strong commercial results
• Strong desire to assess the competitive marketplace and develop/implement new patient programs and services
• Flexible and stimulated by fast‑paced environment
• Experience in rare diseases desirable
• Proven ability to influence without authority and work with cross‑functional teams in the development and delivery of brand strategic imperatives.
• Excellent interpersonal and communication skills
• Ability to travel up to 20% as necessary

• Commitment to People
• Innovation and Discovery
• Sense of Urgency
• Open Culture
• Passion for Excellence

$ - $

The pay range reflects the full‑time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short‑term incentive award (e.g., bonus or sales incentive) and an annual long‑term incentive award (e.g., equity).

Alnylam's robust Total Rewards package is designed to support your overall health and well‑being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k) with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company‑wide recharge breaks. We also offer generous family resources and leave.

Our commitment to your…