Associate Director, Field Operations

Associate Director, Field Operations

The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across Commercial and Medical Affairs. This role partners closely with field leadership and cross-functional stakeholders to ensure field teams are equipped with the right metrics, tools, processes, insights, and governance to execute against business priorities. The individual will translate strategy into execution by leading initiatives across field reporting, targeting and alignment, performance management, and operational cadence (e.g., POA, business reviews).

Key Responsibilities:

• Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
• Translate brand and medical strategy into actionable field execution frameworks and initiatives by aligning across cross-functional teams.
• Identify opportunities to improve field productivity, focus, and execution quality.
• Provide objective, data-driven recommendations to improve field performance.
• Define and manage field KPIs, dashboards, and reporting for Commercial.
• Leverage information from Medical Operations to incorporate into unified field force effectiveness metrics.
• Monitor Commercial and Medical Affairs performance trends and identify actionable insights to inform decision-making.
• Lead development of business reviews and performance updates for leadership.
• Ensure consistent visibility into field execution and business impact.
• Support development and execution of targeting, segmentation, and call planning strategies.
• Support field alignment, territory updates, and roster management processes.
• Manage Field Force Effectiveness governance process, working with cross-functional stakeholders to ensure alignment on metrics and dashboards.
• Support Plan of Action (POA) processes, business reviews, and operating cadence.

Qualifications:

• Bachelor's degree required.
• Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred.
• 7–8+ years of pharmaceutical, biotech, or healthcare industry experience.
• Experience in field force effectiveness, sales/medical operations, commercial operations, analytics, or CRM.
• Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs).
• Demonstrated success working in a highly cross-functional environment.
• Field experience and/or product launch experience preferred.
• CRM platforms (preferred: Veeva CRM).
• Data visualization and reporting tools (e.g., Tableau, Power BI).
• Microsoft Excel and PowerPoint.
• Understanding of KPI frameworks, field reporting, and performance tracking.

U.S. Pay Range $ - $