Senior Manager, CSO Business and Process Lead

Responsibilities

• Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
• Translate priorities into execution plans and track outcomes, risks, and delivery
• Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
• Synthesize insights and data into actionable recommendations to improve decision‑making and performance
• Lead resource planning, forecasting, and tracking across CSO sub‑functions
• Develop dashboards and executive‑ready reports on performance, capacity, and priorities
• Serve as Sub‑Process Owner for key CSO processes, ensuring governance and compliance
• Support process and system enhancements to improve execution and scalability
• Strengthen onboarding, knowledge sharing, and ways of working across CSO

• Bachelor's degree in a scientific discipline
• 5+ years of experience in clinical, country/site, or business operations within a drug development environment
• Proven ability to lead complex business processes and cross‑functional initiatives in a matrixed organization
• Strong project and change management skills, with ability to manage multiple priorities and deliver results independently
• Demonstrated experience in business process improvement and operational delivery
• Solid business and financial acumen, including resource planning, budgeting, business cases, and trade‑off evaluation
• Excellent stakeholder management, communication, and negotiation skills, with ability to influence at senior levels
• Strong analytical mindset with experience collecting, synthesizing, and interpreting data to drive decision‑making
• Ability to operate effectively in ambiguity and translate strategy into practical, scalable solutions
• Proficiency in Microsoft Office and planning/reporting tools (e.g., Planisware, Clarity, Veeva, RBQM, Smartsheet or similar systems)