Sales Operations Administrator

Business Operations Administrator

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession.

The confidence and drive to be bold n us and build an extraordinary future.

The Business Operations Administrator is responsible for important functions within Forrester such as administration of our sales compensation tool, ownership of company quota files and territory management, just to name a few. This role will have a solid understanding of these tools and processes. The chosen candidate will participate in monthly maintenance including data entry, reporting, and inbox management.

• Manage day-to-day administration of global sales quotas.
• Ensure new sales employees are set up timely and accurately within our sales compensation tool (Xactly/Incent).
• Leverage Salesforce reporting and queries.
• Collaborate with sales operations and compensation manager to ensure optimal outcomes for all internal clients and ensure that synergies are maintained between the compensation system and operational processes.
• Act as liaison with internal stakeholders to ensure understanding of both compensation guidelines/policies and rules of engagement.
• Act as liaison with internal IT department on system-related requirements.
• Analyze monthly and quarterly bookings, performance, and payout data.
• Provide ad hoc reporting, analysis, and modeling.
• Manage company inboxes and queues for business operations and quota and comp.

• A bachelor's degree with two to five years of related experience.
• Experience with Xactly Incent preferred.
• Strong in cross-team communication and collaboration.
• Experience with MS Excel required.
• Experience with Salesforce preferred.
• The ability to demonstrate accountability for area of responsibility and assume ownership of tasks and processes.
• The ability to demonstrate strategic thinking in approach to projects and work.
• The ability to understand the implications and consequences of decisions.
• The ability to manage multiple deadline assignments with multiple individuals representing a broad range of personalities.
• The ability to build and maintain personal rapport with senior-level employees.
• Someone who is highly organized with great attention to detail.
• Someone who is proactive, professional, creative, and dynamic.

Base salary range: $62,000 - $102,000

We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way.

Let's be bold, together.