Enterprise Customer Success Lead Strategy
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-09-09
Listing for:
Silversmith Capital Partners
Full Time
position Listed on 2026-09-09
Job specializations:
-
Business
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Gearset is hiring a Customer Success Manager - Enterprise to own a strategic portfolio of top customers and drive growth, retention, and long-term value. You will coordinate with Account Managers and cross-functional teams to deliver outcomes and maximize customer success.
You will translate customer goals into business value, manage executive relationships, and identify opportunities for expansion while mitigating risks to protect strong GRR and NRR.
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