Senior Account Manager

• Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support
• Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often with travel management company partners
• Monitor account health, identify risks early, and develop action plans
• Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
• Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver client commitments
• Manage contract renewals and amendments, contribute to pricing discussions, and identify account-growth opportunities
• Maintain accurate account records, action logs, and renewal timelines
• Contribute to playbooks, templates, and scalable team processes
• Represent client feedback internally to inform team and product decisions

• Experience in account management, client success, customer relationship management, or a related client-facing role
• Track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail
• Clear, confident written and verbal communication skills
• Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers
• Ability to use data to track account performance, spot trends, and inform client conversations
• Collaborative, organized approach to work
• Ability to coordinate across multiple internal teams and external partners
• Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered
• Experience in corporate travel, B2B technology, or SaaS preferred
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards preferred
• Experience coordinating with travel management companies or third-party service partners preferred
• Experience supporting product launches, market expansions, or change management preferred
• Ability to work from the required office at least 3 days per week
• Must not require US visa sponsorship; company cannot offer work sponsorship, including OPT

Demonstrates expertise in account management and client success, with a strong focus on relationship building, data-driven performance tracking, and cross-functional collaboration. Proficient in managing corporate travel accounts and driving adoption of technology solutions.

• Account Management
• Client Success
• Data Analysis
• Cross-Functional Coordination
• Corporate Travel Experience

• Account Health Monitoring
• Contract Management
• Performance Review Facilitation
• Action Plan Development
• Client Feedback Representation

• Clear Communication
• Organizational Skills
• Collaboration
• Attention to Detail Industry Keywords
  • Corporate Travel
  • B2B Technology
  • SaaS
  • Travel Management Companies
  • Change Management
  Tools & Technologies
  • Salesforce
  • Project Management Platforms
  • Business Intelligence Dashboards