Associate Director,Launch Excellence & Change Management – BI&O Job Cambridge area,Massachusetts USA,Business

About This Role

The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America’s (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires.

Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.

What

You’ll Do

1. Launch Planning Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs. Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.

2. Commercial Enablement Readiness Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards. Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.

3. Execution and Issue Resolution Run readiness reviews, follow through on commitments and resolve handoff gaps. Escalate risks and resource conflicts with clear recommendations. Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.

4. Change Management and Adoption Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support. Track adoption and address barriers with team leads. Turn launch lessons into practical checklists and playbooks for the next launch.

Who You Are

Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through. Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity. Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority. Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical.

High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.

Required Skills

Bachelor’s degree required; MBA highly preferred.
8+ years in pharma, biotech or life sciences consulting.
Hands-on commercial enablement for a U.S. product launch.
Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
Experience leading change through rollout and adoption of new tools, processes or ways of working.

Preferred Skills

Top-tier strategy consulting experience with meaningful change/transformation exposure.
Experience in managing cross-functional engagement and governance.

Job Level

Management

Additional Information

Hybrid expectation:
Cambridge, MA - in office ~3 days/week

The base compensation range for this role is: $-$. Base salary offered is determined through an analytical approach utilizing a…

Associate Director, Launch Excellence & Change Management – BI&O