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Customer Service Rep English Customer Service

Front Desk Guest Experience Specialist

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Choice Hotels
Full Time position
Listed on 2026-02-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, English Customer Service
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A prominent hotel chain in Cambridge, MA is seeking a Guest Service Agent to greet and assist guests, ensuring satisfaction with their stay. The ideal candidate will have prior customer service experience and preferably knowledge of PMS systems. Responsibilities include registering guests, managing payments, and resolving any complaints. This position offers competitive wages and a variety of benefits including health insurance and paid time off.

Opportunities for growth within the front office team are available.
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