Front Desk Agent
Job in
Cambridge, Middlesex County, Massachusetts, 02141, USA
Listed on 2026-02-28
Listing for:
Pyramid Global Hospitality
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
English Customer Service, Bilingual, Event Manager / Planner, Customer Service Rep -
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Pyramid Global Hospitality - - Responsibilities:
Greet customers immediately with a friendly and sincere welcome.;
Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.;
Promptly answer the telephone using positive and clear communication.;
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.;
Take ownership of guest challenges and follow through to ensure guest satisfaction.
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