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Tier 2 Escalation Specialist — Sensitive Member
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-02-28
Listing for:
Peak Support
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
IT/Tech
Job Description & How to Apply Below
A leading support services company is seeking an experienced Escalation Tier 2 Support Specialist to manage complex and sensitive member cases. The role involves handling escalated situations via phone and email, requiring strong communication skills and sound judgment. The ideal candidate will be confident in managing high-stakes conversations and comfortable working independently in a remote environment. This position offers opportunities for growth among a supportive team.
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