More jobs:
Member Experience Specialist II, Branches
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-06-17
Listing for:
Massachusetts Institute of Technology
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Position Summary:
The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.
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