Enrollment Advisor

ENROLLMENT ADVISOR

Open Learning, part of a team‑based customer service delivery model that depends on real‑time, in‑person collaboration among customer service staff, the marketing team, the sales team, and course teams.

• Serve as the first point of contact for prospective learners.
• Engage prospects through email, phone, and video conference to answer questions about program content, structure, pricing, prerequisites, and outcomes.
• Proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision.
• Resolve customer and learner inquiries via email through our ticketing system (Zendesk).
• Work collaboratively in person, contribute to the creation and maintenance of FAQ articles, pre‑written responses, and internal process documentation.
• Share prospect feedback, objections, and frequently asked questions with the broader Customer Support and Marketing teams to inform website content, email messaging, and conversion rate optimization efforts.
• Help define and document processes related to enrollment support and inside sales workflows.
• Execute day‑to‑day operational plans in person in alignment with team priorities.