Customer Advocacy Manager

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Are you passionate about creating exceptional customer experiences and turning satisfied customers into powerful advocates? We are looking for a highly motivated, hands‑on Customer Advocacy Manager to own the execution and operations of our global customer advocacy program.

Nexthink runs a dynamic, well‑established global advocacy initiative—the Nexthink Ambassador Program—bringing together 200+ engaged customers from leading organizations.

In this role, you will help scale and evolve the program by driving engagement, delivering high‑impact experiences, and translating participation into meaningful advocacy. You bring strong ownership, thrive in a fast‑paced environment, and excel at building authentic relationships that deliver real customer value. You will work as part of a close‑knit team, collaborating with colleagues across different areas of the community and advocacy lifecycle.

• Program execution: Own day‑to‑day operations of the advocacy program, ensuring consistent, high‑quality delivery.
• Customer recruitment & engagement: Identify, recruit, and engage customers; build trusted relationships and create experiences that keep them active and invested.
• Experience design: Plan and execute a balanced calendar of virtual and in‑person activities, including events, exclusive experiences, and recognition initiatives.
• Advocacy activation: Partner with internal teams to develop advocacy assets such as case studies, testimonials, peer reviews, and speaking opportunities.
• Community building: Foster a vibrant, inclusive community by creating moments that are both valuable and enjoyable for customers.
• Cross‑functional alignment: Collaborate with marketing, customer success, sales, and product teams to align advocacy efforts with business priorities.
• Program optimization: Track engagement and impact metrics; continuously refine programs based on data and feedback. Establish scalable processes and tools to improve efficiency and maximize program impact.
• Customer communications: Deliver targeted, personalized communications that reflect the Nexthink brand—professional, approachable, and human.
• Tools & vendors: Manage advocacy platforms and external partners to support program execution.

• Experience: 7+ years in customer marketing, advocacy, customer success, or similar customer‑facing roles, with a track record of executing engagement programs.
• Customer mindset: Passion for building strong relationships and delivering exceptional experiences.
• Event management: Experience designing and delivering engaging virtual and in‑person programs and events.
• Drive & ownership: Proactive, hands‑on, and results‑oriented in a fast‑paced environment.
• Engaging communicator: Strong written and verbal skills, with the ability to build rapport quickly. You bring warmth, authenticity, and positive energy to customer interactions.
• Operational excellence: Highly organized with strong project management skills and attention to detail.
• AI fluency: Comfortable leveraging AI tools to improve efficiency and impact.
• Collaboration: Proven ability to work cross‑functionally and influence stakeholders.
• Data‑driven: Able to use metrics and insights to optimize programs and demonstrate impact.
• Technical familiarity: Experience with CRM, marketing automation, and advocacy/community platforms is a plus.
• Education: Bachelor’s degree in marketing, business, or a related field.

This is an opportunity to build on a strong foundation and take a high‑impact advocacy program to the next level. You will join a company with a passionate customer…