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Senior Enterprise CSM Retention
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-06-21
Listing for:
Freshworks
Full Time
position Listed on 2026-06-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Freshworks is seeking a Customer Success Lead to manage relationships with Mid-Market and Enterprise customers. This hybrid role requires working 3x a week at the Downtown Boston office, focusing on driving strategic outcomes, retention, and adoption.
The ideal candidate has 5-7 years of experience in customer success roles, specifically in a SaaS environment. You will work closely with cross-functional teams and utilize insights to enhance customer experiences and satisfaction.
Compensation ranges from $108,800 to $134,400 annually plus bonuses, with excellent benefits including various insurances and flexible spending options.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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