Service Advisor

Service Experience Advisor

We are seeking a self-motivated, results oriented Service Experience Advisor. The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center.

Located at the Knowledge Bar, this role focuses on delivering a high‑touch experience while helping customers understand the value of services such as Priority Care+, Data Backup, ESET, and other personalized solutions.

Starting at $15.00/hour base pay with productivity incentives. Current Service Advisor range is $18-$25 + SPIFFs.

• Serve as the trusted point of contact for walk‑in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value‑added services such as Priority Care+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check‑in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer‑ready workspace

• High School diploma or equivalent
• No prior technical experience required
• Strong preference given to candidates with customer‑facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

• Medical, Dental and Vision Benefits Coverage for Regular Full‑Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Micro Center is an Equal Opportunity Employer.