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Member Experience Specialist II, Branches
Job in
Cambridge, Middlesex County, Massachusetts, 02138, USA
Listed on 2026-06-27
Listing for:
Massachusetts Institute of Technology
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Bank Customer Service -
Finance & Banking
Bank Customer Service
Job Description & How to Apply Below
Required:
Minimum of three (3) years' experience required, financial services preferred. Cash handling, credit card transactions, balancing all preferred. One or more (1+) years preferred. High school diploma or equivalent certificate of education required
View full job description here
Position Summary:
The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.
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