Operations & Service Specialist

DUTIES & RESPONSIBILITIES

• Delivers consistent, superior service to all customers (both external and internal)
• Monitors flight schedules and assists in determining fuel stops without compromising service or safety
• Provides quotes to customers and arranges releases as directed
• Prepares and distributes fuel instructions to customers’ dispatch and flight crews
• Informs FBOs of arrivals and fuel instructions
• Orders fuel releases from fuel vendors
• Reviews the flight calendar on an ongoing basis to ensure all trips are properly addressed
• Promptly responds to incoming phone calls and/ or emails from dispatch, flight crews and FBOs
• Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind
• Coordinates communications between customers, FBOs, fuel vendors, handlers and other third parties
• Supports subsidiary companies acting as their primary fuel department
• Daytime/evening/weekend/holiday on-call duties will be required

• Associate’s degree preferred or a minimum of 2 years of experience in aviation
• Experience in the fuel and/or aviation industry a plus

• Self-motivation
• Flexibility in adapting to evolving priorities, tasks, work schedule and team dynamics
• Strong communication and customer service skills
• Fanatical attention to detail, a sense of urgency and the ability to meet critical timelines
• High energy and thrive in multi-tasking and evolving environment
• Basic knowledge of Microsoft Excel
• The ability to de-escalate customer issues and concerns and uses creativity to find solutions
• The ability to work in a team environment that promotes both the customer’s needs while maintaining best practices for the long-term goals of the company