Call Caregiver Job Cambridge area,Massachusetts USA,Customer Service/HelpDesk

Position: On‑Call Caregiver
Summary

Step into a high‑impact role where you are the hero who saves the day. As an On‑Call Caregiver, you are the go‑to person for last‑minute call‑outs and urgent client needs outside regular business hours. You'll help seniors stay safe and comfortable at home, boost their spirits, and make an immediate difference every time you answer the phone.

Responsibilities

As an On‑Call Caregiver, you take ownership of your role and:

Commit to being on call during specific days and hours, ready to step in when you're needed most.

Earn a stipend for being on call, plus an hourly wage for all client visits you complete.

Return all calls within 15 minutes during your on‑call window and understand you may be called at any time in that period (for example, at midnight for an overnight shift if on call from 8 pm–8 am).

Are able to leave for a client visit within 30 minutes of being contacted by the On‑Call Supervisor.

Accept all assignments during your on‑call period, regardless of location, including some assisted living and hospice shifts where we support staffing needs.

Review each client's care plan before providing care to ensure safe, confident service.

Maintain reliable transportation so you can reach any client who needs you during on‑call hours.

Communicate promptly with the agency about any issues, changes, or concerns.

Complete all required documentation clearly, accurately, and on time.

Protect client confidentiality at all times.

Immediately report any concerns of client abuse or neglect.

Perform all tasks outlined in the HHA, CNA, or PCA job descriptions.

All are welcome. Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.