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Senior Escalation & Solutions Lead
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-20
Listing for:
Peak Support
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Peak Support in Cambridge, MA is seeking an advanced Customer Solutions Guide to resolve complex issues, manage escalations, and drive improvements across the customer journey. You will mentor Tier 1 agents, partner with Product, Engineering, and Operations, and champion the Voice of the Customer through data-driven recommendations.
The role requires at least 3 years in customer support/experience, strong problem-solving, and excellent communication.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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