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Bilingual Traveler Pro — AI-Enhanced Pre-Departure
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-23
Listing for:
EF Education First
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
EF Go Ahead Tours in Cambridge, MA, is seeking a Bilingual Traveler Support Specialist (Spanish/English) to own the pre-departure traveler experience from booking through departure. You will personalize journeys, resolve complex issues with empathy, and ensure an EPIC experience.
You will use AI tools to understand travelers, collaborate with internal teams, and adapt communications across phone, email, and chat.
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