Bank Teller

20 Felton Street Cambridge, MA 02138 Does this job require travel? No

Job Title:

Member Service Associate Bank Teller Number of Openings: 1

Duration:
Full Time Permanent Shift: First Hours Per Week: 40 Work Hours

(From - To): 8:30 4:00 Pay Range: $20 $ 21 Is there a New Hire probation Period? 90 Day

Job Description /Duties:

Job Title:

Member Service Associate Bank Teller

Location:

Cambridge, MA (onsite)

Schedule:

Scheduled shifts Monday Saturday to support branch operations

Reports To:

Branch Manager Summary Under the direction of branch management, the Member Service Associate is responsible for delivering exceptional member experience. The Member Service Associate will complete tasks including, but not limited to, sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The Member Service Associate will uphold the credit union?s quality standards and provide exceptional member service by identifying member needs, promoting credit union products and services, and supporting efforts for proactive activities that develop new business.

The Member Service Associate will make sound decisions on the teller line that uphold WFFCU values and service expectations, and will adhere to all established policies, procedures, and compliance regulations. This is a full-time, fully benefitted, hourly position of up to 40 hours per week, with occasional

Overtime Offered. Essential Duties And Responsibilities Assist With

day-to-day branch operating policies, procedures, opening and closing,

balancing drawers, and assisting members. Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds,

foreign currency, stop payments, checks, inquiries about deposit

products and service charges, ATM/debit cards, ATM proving,

applications, usage, and limits, account transactions and updates, third

party check verifications, notary public services, maintaining a cash

drawer. Project a positive and professional attitude and maintain a neat

and orderly work area at all times; address and/or escalation

Required Amount of

Experience:

1 year

Required Skills:

Qualifications/Requirements Ability to complete simple math transactions, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals. Ability to read, analyze, and interpret written and oral instruction. Ability to speak, read, and write English fluently, required bilingual candidates are a plus. Ability to obtain and maintain Notary Public status, if requested. Excellent communication skills ability to present information and respond to questions from members of management and credit union members professionally.

Pleasant demeanor ability to deliver exceptional member service externally and internally, and to work cooperatively with a diverse pool of colleagues and members. Ability to define problems, collect data, establish facts, and draw valid conclusions, and exercise good judgment, knowing when to pull in a supervisor for assistance. Proficient in computer / software programs, including Microsoft Office. Ability to appear for work, consistently, reliably, and dependably, as scheduled.

Education/Training Experience High school diploma or equivalent, required; college degree or certification in a relevant field, preferred. Minimum of three years of experience in a customer service role, including handling cash transactions. One to three years of bank/credit union experience is preferred.

Is U.S. Citizenship Required? Yes Is there a minimum age requirement, based on applicable laws? Yes If yes, what is the minimum age for this job? 18