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Member Experience & Retention Advocate
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-31
Listing for:
AAA Northeast
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
AAA Northeast is seeking a motivated Customer Service Representative to support outbound retention calls and member communications. The role includes handling inbound inquiries, explaining membership benefits, and processing changes to member accounts.
You'll provide clerical support, utilize tools like Outlook and Excel, and uphold Five Diamond Service standards in all member interactions. This is a full-time position based in Massachusetts with opportunities to grow within the Club.
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